Frequently Asked Questions

Am I able to turn up for a tour without booking in advance?

We do not allow walk-up bookings as it is strictly subject to availability. Booking in advance is strongly advised. You can check for availability online or by calling our dedicated booking office on telephone number 02036756200.

What days and times are the Allianz Park Tours Available?

Allianz Park works as a multi-purpose venue. Not only does it host a diverse range of sport and entertainment events but it is firmly engaged with the Community, with nearby schools coming regularly to use the installations.

Tours run every day of the week from 10:00 to 14:30. These times and dates can change depending on other events. Please note, the tour and tour route are subject to availability and change.

How long will the Tour last?

Tours of the stadium last for approximately 75 minutes. However should you wish to visit the club Shop, we suggest that you set aside more time!!

Do you take group bookings?

Of course. But they must be booked a month in advance.

I have a large group that would like to come along. Is this possible and will we get a discount?

Discounts are available for family groups (2 adults & 2 Children under 16) and larger groups.

An Allianz Park Tour will take a maximum of 15, so for larger numbers it would be necessary to split your group into different tours. Please bear this in mind when planning your Tour.

For further information and availability call to Saracens  Support Services on 02036756200 . It is strongly recommended that group bookings are booked in advance.

Is the Stadium Tour suitable for visitors with disabilities?

Yes. Allianz Park is fully accessible for visitors with disabilities and all levels visited on the tour are accessible by lift. Please contact us on our dedicated booking line to discuss any specific accessibility arrangements or special requirements you may have on or call to Saracens Support Services on 02036756200.

What age is the tour suitable for?

The tour is suitable for families and visitors of all ages, but please note there is a significant amount of walking involved and there will be very limited access to baby-changing or toilets once the tour has started. We also ask that all children under the age of 16 are accompanied by a parent or guardian at all times.

The following ratios will apply for School, Organisation or Club visits:

5yrs and under – 1 Adult: 4 Children 

8yrs and under – 1 Adult: 6 Children 

8yrs – 11yrs – 1 Adult 10 Children 

11yrs – 17yrs – 1 Adult : 15 Children

Do you have accessible parking?

Yes, free parking is located at sector P2 and is available for visitors.

Where does the tour start from?

The tour starts from the Reception Area, next to the South Entrance of the Olympic Bar.

Directional signs will lead you to the entrances. 

What time should I arrive for my tour?

It is recommended that you arrive 15 minutes before the start of the tour.

What happens if I am late to the tour?

Please note that in the event of late arrivals you will miss the tour and we will have to book you for another time or date. Late arrivals will not be guaranteed entry to the Tour.

Allianz Park Tours cannot be held responsible for any possible delays with travel. Therefore we are unable to provide refunds for missed tours.

What happens if I bring more people to the tour than were booked?

If you bring more people on your tour than were booked, it is unlikely that they will be allocated on your tour due to the high demand for places.

Can I have a tour in another language?

We currently do not provide tours in other languages however, we will review this periodically. Please contact our dedicated booking office on 02036756200  to discuss any special requirements.

Can I resell my ticket?

Tour tickets cannot be resold. If we have grounds to suspect that a tour E-Voucher has been re-sold or duplicated, we reserve the right to refuse admission and offer no refund.